Current Openings

Description:
The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's software systems, along with coordinating complex projects. </br></br> Essential Duties and Responsibilities </br> - IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware </br> - Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. </br> - Engineer and implement system solutions for customers using technologies that meet their needs </br> - Implement and support disaster recovery solutions </br> - Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security </br> - Remote access solution implementation and support: VPN, Terminal Services, and Citrix </br> - System documentation and consulting services to include system reviews and recommendations </br> - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages </br></br> Additional Duties and Responsibilities </br> - Improve customer service, perception, and satisfaction </br> - Ability to work in a team and communicate effectively </br> - Escalate service or project issues that cannot be completed within agreed service levels </br> - Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals </br> - Develop in-depth knowledge of the service catalog and how it relates to customer's needs </br> - Document internal processes and procedures related to duties and responsibilities </br> - Responsible for entering time and expenses in our CRM as it occurs </br> - Understand processes in our CRM by completing assigned training materials and blueprints on the CRM University </br> - Work through project tickets and phases in our CRM as assigned by a Project Manager </br> - Enter all work as service or project tickets into our CRM </br> - Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Requirement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </br> - Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP </br> - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care </br> - Diagnosis skills of technical issues </br> - Ability to multi-task and adapt to changes quickly </br> - Technical awareness: ability to match resources to technical issues appropriately </br> - Service awareness of all organization's key IT services for which support is being provided </br> - Understanding of support tools, techniques, and how technology is used to provide IT services </br> - Typing skills to ensure quick and accurate entry of service request details </br> - Self-motivated with the ability to work in a fast moving environment </br></br> Compensation: </br> Depending On Experience </br></br> Benefits </br> 401 K / Profit Share / Medical, Dental & Vision Insurance / Holiday & Vacation Pay</br></br> To apply for this position please submit an MS Word doc of your resume and put in the subject "Job ID # 1818".