Current Openings

Description:
Provide pre- and post-sales, in-depth technical support to customers developing Enterprise, Data-Center, and Access, Consumer, Industrial, Computer, Military and Service-Provider network equipment. Provide expertise in the use of Micron's Memory products for a myriad of applications.

Responsibilities:
- Work with customers to attain design wins and qualifications of Micron memory products in their applications with focus on solid state drives (SSDs).
- Drive technical engagements with customers and host conference calls with customers and sales as necessary.
- Interface with Micron technical support personnel, engineering, and product management to escalate and resolve issues.
- Provide technical support to customers and the field sales force. Support includes applications advice, product recommendations, and technical problem resolution.
- Visiting and/or contacting production customers to determine their needs for new products.
- Provide product training
- Working with marketing and factory applications engineering to review and respond to product specifications and technical questionnaires submitted by customers
- Troubleshoot, diagnose, and resolve complex customer incidents in a timely manner
- Review and assist in the debugging of customer problems
- Guidance and assistance in development of customer architectures and hardware selections.
- Replicate issues and testing of customer configurations in a lab environment.
- Maintain daily updates in the database on the progress with customer issues.
- Work proactively with Micron sales and Representatives to develop new accounts
- Maintain daily updates in the database on the progress with customer engagements and report weekly with management

Requirement:
- Bachelor's Degree in Computer Science or Computer/Electrical Engineering.
- 8+ years of work experience in the field
- Previous experience in either a technical support engineering or FAE role is desired.

- Familiarity with:
---Board bring-up practices.
---Debugging tools and other test equipment.
---Datasheets and electrical / mechanical parameters.
---Ability to support and engage with customers from engineering to executive levels.
---Willingness to assist in both simple and complex technical problems.

- Organized, Self-driven and Customer focused.
- Excellent oral and written English communication skills.
- Excellent customer skills
- Diligent, detail-oriented, and willing to take initiative and handle assignments with minimal supervision. Inherent sense of urgency and accountability; able to multi-task in a dynamic, fast-paced environment.
- Effective interpersonal, teamwork, and communication skills; able to interface internally and externally with all levels of the organization.

To apply for this position please submit an MS Word doc of your resume and put in the subject “Job ID # 1785”.